TONKO
HRGet TONKO

Delete your TONKO account

You can delete your family and everything TONKO stores about it at any time: in the app in a few taps, or by email if you no longer have the app.

Last updated: TONKO by Jakša Tomović, Croatia

At a glance

  • In the app

    Settings → Safety & privacy → Delete family. It happens straight away.

  • Without the app

    Email hello@tonko.app from the address you sign in with. Done within 30 days.

  • Everything goes

    Parents, children, phones, history and photos are removed from our servers.

  • Cancel Google Play first

    Deleting the family doesn't stop a subscription. Cancel it in Google Play.

Delete in the app

Every parent can delete their own account in the app; the family's owner (the parent who created it, or the one it was handed over to) can also delete the whole family:

  1. Open TONKO on your phoneUse the parent side, not a child's space.
  2. Go to Settings → Safety & privacyWant a copy first? Tap Export family data.
  3. Tap Delete family — or Delete my accountConfirm with your family PIN if you set one. Deleting the family removes everything at once and signs out every phone in it. Deleting only your account removes you and your sign-in; the family stays with the other parents, and where your name appears in its history it says “A parent”.

Signed in but never made a family? Tap your e-mail address at the bottom of the “Create your family” screen and choose Delete this account.

If you pay for TONKO Family, cancel it in Google Play first. Deleting the family or uninstalling the app does not cancel it.

Delete without the app

Write to hello@tonko.app from the email address of the Google account you use with TONKO, with the subject “Delete my TONKO account”. Tell us whether you want only your own parent account deleted or, if you are the family's owner, the whole family. If you aren't the owner, the owner can't be reached and you need your child's data deleted, tell us that too: we check who is asking and decide each case on its own.

We confirm it's you, reply to let you know we've received the request, and complete it within 30 days, usually much sooner. We will never ask for your password.

What is deleted

Deleting a family permanently removes from our servers:

  • the family, its settings, rules and family PIN,
  • every child's profile, avatar, Tonko's outfits, lesson stars and streaks,
  • all jobs, notes, job photos, the pocket-money ledger, goals, grow plans, notifications and history,
  • all connected phones, push tokens and sign-in sessions,
  • your parent account, unless you also belong to another family.

Deleting only your own account permanently removes your sign-in, your parent profile and your e-mail address. The family and its history stay with the family; where your name appears in that history ("approved by …"), it is replaced by “A parent”.

Deleted data disappears from our backups within 30 days. We keep nothing else. Google Play keeps its own record of your purchases under Google's privacy policy.

Deleting can't be undone. Packs for Tonko and the rest of the family's history can't be restored afterwards.

Delete only some data

  • A parent who isn't the owner: Settings → Safety & privacy → Delete my account removes you and your sign-in and leaves the family as it is. (The family's owner can also remove you in Settings → Parents.) If you own the family and other parents are in it, hand it over to one of them in Parents first.
  • A child's phone: Settings → Devices → remove the phone. The child's profile and history stay in the family.
  • A child's profile: archive it in the app, or email hello@tonko.app and we'll erase that child's profile and history completely.
  • Job photos: they are deleted automatically once you approve or decline the job, and after 14 days at the latest.